WhatsApp Business API
Enrich Your Customer Experience
Connect with 2 billion users across the globe with a fast, user-friendly, secure, and reliable platform. Empower your enterprise to provide real-time 2-way communication by integrating our WhatsApp Business APIs to send and receive messages.
Businesses that use WhatsApp Business API have discovered
Easy to Integrate Across Platforms
Engage with your customers seamlessly through multiple platforms you already use such as CRM, ticketing systems, ERP, HRMS, and POS, and proactively send automated transactional messages to customers with improved quality of the interactions. Our workflows are evolving with use cases that we handle for our clients and this is immensely helping our conversational AI to deliver a better customer experience.
Seamless API Integrations enables your enterprise to deliver
Notification
Send important alerts and keep your customers informed in 70+ languages for more engagement
Help desk
Configure smooth handover to your Live agent and resolve the customer queries and grievances 24x7
Tracking and Location Feature
Track real-time location status and find the nearest Service Centre, Branch, or ATM
Order and Delivery Update
Send order updates, and schedule delivery or pickup with time notification
WhatsApp Business API will change communication
Change the way you communicate with your customers, WhatsApp Business API will create meaningful enriching and
happy moments for your customers
Notifications
Send important alerts
News Letters
Share business Performance and developments
Real time Info
Booked tickets, Invoices, brochure, User Manual
Helpdesk
Smooth Handover to Live agent
E-Com
Send Products Catalogue, Make payments
Deliveries
Schedule delivery or pickup. Notify timings
Loyalty Program
Dealers and Retailers, Customersl
Social Media Integration
Facebook – "Click to WhatsApp button”
Location Feature
Find nearest Service Centre, Branch, ATM
API Integrations
Integrate CRM, ticketing systems, ERP, HRMS, POS
Feedback
Run customer satisfaction survey
FAQ
Send Automated replies for common queries
Benefits for You
- Connect with your customers anytime anywhere in the world
- Fast onboarding with quick integration of your business process
- Create a rich customer experience with the unlimited possibilities
- Set quick messages for greeting and away time for client engagement
- Link your business with our bot and keep your agents free of repetitive client concerns
- Attractive business portfolio helps lead creation and customer engagement
Manage Your Workflows with Ease
With our highly dependable platform, create your bots that automate your business. to share documents in PDF or Video format to open automated sales, customer service, scheduling, or any other type of relationship channel. Check out the below points to understand the flow creation nodes:
- Set Question Button
- Pop up options
- Set Messages with multimedia files
- Link your webhook
- Create conditions
- Connect to the Live Chat panel
The ChatBot that Delivers Results
A WhatsApp ChatBot like no other. WhatsApp-enabled ChatBot by Pinnacle goes an extra mile to deliver your brand identity-driven conversations with your consumers. This intelligent ChatBot makes your brand communicate with your customers any day, anytime while delivering the messages to meet service demands. Plan a great Customer Experience for any complex workflow and message delivery with our indigenous ChatBot that fits all requirements, with ease.
Human in the Loop
One of the best in industry solutions for Bot to Agents seamless transition is offered by Pinnacle today. While ChatBot can handle a magnitude of variety and complex workflows in customer interaction, sometimes the use case demands more personalized services being offered by a human agent. Our Human in the loop system helps manage this workflow requirement with ease and with a higher degree of empowerment to the agent when this transition takes place.
